WorkTime employee monitoring for insurance

August 29, 2025

5 min read

How a century-old insurance leader powers hybrid work with WorkTime

WorkTime

Employee monitoring software

WorkTime

Non-invasive - the only non-invasive software on the market

25+ years on the market

70+ reports: attendance, productivity, active time, online meetings, remote vs. in-office and more

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Executive summary

A U.S. insurance company with over 100 years of history and more than 5,000 employees needed a way to keep service teams productive while many staff members moved to hybrid work. They introduced WorkTime Cloud Enterprise to measure productivity in a clear and respectful way. The result: stronger performance in call centers and claims, better compliance, and trust from employees who knew they weren’t being spied on.

Issue / challenge

Thousands of employees spread across offices and home environments. Call centers and claims teams under pressure to keep response times high. Strict data protection rules (GLBA, CCPA) that left no room for risky monitoring. Desire to track real work activity, but without screenshots or keystroke logging that feel invasive.

Solution: WorkTime Cloud Enterprise

The company adopted WorkTime Cloud Enterprise, which focuses on clarity and security instead of surveillance. Privacy-first monitoring: no screen captures, no keystroke details. Secure by design: AES-256 encryption, RBAC, GLBA-safe mode for sensitive roles. Easy to scale across thousands of hybrid employees. Reports that show active time, attendance, and application focus — simple to understand for both managers and staff.

Usage

The rollout began in customer service centers, where leaders used WorkTime reports to check attendance and workload balance. Once proven, it expanded to claims and back-office teams. Weekly analytics reviews helped managers: Spot bottlenecks and delays. Coach employees with clear, non-intrusive data. Balance workloads fairly. Because employees could see that the system wasn’t capturing personal content, they accepted it readily. Transparency was the key.

Results

18% faster response times in service centers. Absenteeism decreased, thanks to visible attendance patterns. Compliance protected, with monitoring aligned to GLBA and CCPA. Operational bottlenecks reduced, supporting the company’s digital service goals. Employee trust maintained: staff reported preferring this approach to traditional monitoring.