Boosting сall center efficiency with strategic employee monitoring

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  • For Windows, macOS
  • Cloud, on-premise
  • For Terminal/Citrix server
  • From 1 to 15,000+ computers
  • 25+ years in employee monitoring
  • Office, remote, hybrid
Dukascopy
UniversityOfFlorida
FirstEnergy
Toyota
Coutts
Disney
Surrey
Universal
Universal

Track the work of your call center employees

Monitor your call center employees' work activities comprehensively. Monitor active time, online call engagement, visits, distractions, and more.

Monitor the workflow of remote call center employees

Remote and distributed call center teams are well-suited for monitoring with WorkTime employee monitoring tools.

remote active time

42%

in-office active time

64%

Keep track of time spent in online chat rooms

Monitor online chat durations to gain insights into employee-customer interaction times.

Minimize idle time at the workplace

Monitor online chat durations to gain insights into employee-customer interaction times.

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Increase call center employee engagement

A surge in employee engagement is assured, driven in part by the leaderboard feature, as employees naturally compete on productivity and become more engrossed in their tasks.

Learn about employee activity during conversations

Utilize WorkTime employee monitoring to track the quantity and duration of online calls, enabling a more detailed assessment of employee performance.

Track remote employee attendance

Monitor remote employee attendance, providing valuable insights into work start times in a remote work setup.
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WorkTime. Employee monitoring for business owners

Ethical Call Center Monitoring