WorkTime Employee Monitoring Software for Healthcare Organizations
Healthcare organizations are often very large organizations, and they have the same standard concerns as other large corporations. They also have some specific concerns that pertain particularly to the healthcare industry. Employee monitoring software may present a solution for some of these concerns.
1. Employee Productivity
Healthcare has one concern in common with other industries, namely employee productivity. It is common for employees to waste time here a little and there a little. It all adds up to a lot of wasted time at the end of the day, week or month. This may especially be noticed in large organizations having thousands of computers in use (see case study: Use of Social Network Websites Decreased ).
2. Sensitive Data
Of more concern particularly to healthcare organizations is the amount of sensitive data that must be handled. There are strict laws requiring strict compliance, concerning personal health information (PHI) and the electronic data forms of it (ePHI).
3. Use of Professional, Licensed Software
Finally, healthcare organizations use a lot of professional, licensed software, uniquely designed for their work. This software is usually expensive, but sometimes the software is only rarely used. A lot of money could be saved by eliminating unnecessary software.
Employee Monitoring Software:
How Can it Help?
1. Reducing Wasted Time
Employee monitoring software is especially designed to monitor the use of time spent on computers. It monitors software usage, log-ins and log-outs on the computer, while it also reveals idle and active time. It can indicate which employees are distracted from their work by games or social networking. When employees know that they are being monitored, they will be more attentive to their duties.
2. Handling Sensitive Data
Employees must be held accountable, not only to the employer, but to the law, when accessing the electronic personal health information of patients (ePHI) through the electronic health record (EHR). Employee monitoring software tracks the use of documents, showing what documents are used, when and for how long. This information could be used to generate audit logs or audit trails that could in turn be used in the following ways:
• Detecting unauthorized access to patient information
• Establishing a culture of responsibility and accountability
• Reducing the risk associated with inappropriate accesses (Note: Behavior may be altered when individuals know they are being monitored)
• Providing forensic evidence during investigations of suspected and known security incidents and breaches to patient privacy, especially if sanctions against a workforce member, business associate, or other contracted agent will be applied
• Tracking disclosures of PHI
• Responding to patient privacy concerns regarding unauthorized access by family members, friends, or others
• Evaluating the overall effectiveness of the organization’s policy and user education regarding appropriate access and use of patient information (Note: This includes comparing actual workforce activity to expected activity and discovering where additional training or education may be necessary to reduce errors)
• Detecting new threats and intrusion attempts
• Identifying potential problems
• Addressing compliance with regulatory and accreditation requirements
3. Eliminating Unnecessary Software
Employee monitoring software monitors the use of software on computers. It indicates which programs are being used by the employees, and conversely, it may be seen at a glance, which programs are not being used. Then a decision can be made, concerning the continuance or the discontinuance of expensive, professionally licensed software.
WorkTime Addresses the Above Concerns
WorkTime Corporate is an employee monitoring software addressing the above concerns.
1. Reducing Wasted Time
WorkTime helps to reduce wasted time.
The software is designed to show employers where work time is being wasted. WorkTime offers various reports, such as “Top Social Network Employees,” “Top Facebook Employees,” “Top Internet Employees,” “Top Idle Employees” and others. One of the biggest healthcare organizations in the USA implemented WorkTime, and as a result, employee productivity improved significantly.
2. Handling Sensitive Data and Employee Computer Monitoring
With WorkTime all monitoring results are safe.
WorkTime is designed with the understanding that health care organizations deal with their patients’ sensitive data. WorkTime ensures that all monitored results are stored strictly on the customer’s servers. Monitored data is encrypted. Besides, WorkTime is designed for employee performance monitoring only; it does not offer any unnecessary spying functions (Please refer to WorkTime Complies With the Strictest Legal Recommendations, What is Employee Performance Monitoring Software?, What is Spyware or Spying Software?).
3. Saving Money
WorkTime helps saving money.
WorkTime monitors software usage. This function allows one to see which software is not used frequently. This knowledge aids in planning the purchase of expensive, licensed software, potentially saving money in the end.
More About WorkTime
The program monitors log-ins and log-outs, active and idle time, social networking and webpages visited.
WorkTime Corporate has two important features, which may answer certain concerns of healthcare organizations. First, it tracks the usage of documents, showing what documents are accessed, while not capturing their contents, as well as when and for how long they were used. It can also indicate active and idle time pertaining to work performed on the document. Employees accessing ePHI may be effectively monitored. WorkTime Corporate also monitors the usage of software and applications used on the computer. It may be seen at a quick glance which expensive, licensed software is not being used and could be eliminated to save money.
This white paper provides general information only. This information is for general understanding only and not to be used as legal advice. To receive professional legal advice, please consult your lawyer.
By WorkTime Employee Monitoring Software www.worktime.com